Privacy Policy

Last updated: August 4, 2026

1. Who We Are

This Privacy Policy explains how Zeal Social Management ("Zeal," "we," "us," or "our") collects, uses, shares, and protects information when you visit zealsocial.ca (the "Site"), work with us as a client, model, or creative, or otherwise interact with our services (collectively, the "Services").

  • Business name: Zeal Social Management
  • Location: Vancouver, BC, Canada (serving clients worldwide)
  • Contact: zealsocialmanagement@gmail.com · (250) 258-4545

If you're located outside Canada, please still read Sections 8 and 9 below, which describe additional rights that may apply to you.

2. Information We Collect

We collect different information depending on how you interact with us:

a) Account information. If you create a client account or log into the client portal, we collect your name, email address, and a securely hashed password. Staff accounts collect the same, plus an optional username.

b) Content you upload or that we create for you. If you're a client, the photos and videos in your private gallery (and any you upload) are stored on your account. If you're a model or creative on our roster, your profile photos, videos, and bio information are stored to build your public profile page.

c) Communications.

  • Contact forms and booking requests — name, email, and message content you submit.
  • Live chat widget — messages you send us through the chat bubble on the Site, along with a name/email if you provide one.
  • Newsletter signup — your email address, used only to send updates you've opted into.
  • Email correspondence — if you email us or we email you (including automated notifications), we keep a record of that correspondence.

d) Usage and log data. Like most websites, our hosting provider automatically logs standard technical information (IP address, browser type, pages visited, timestamps) for security and performance purposes.

e) Cookies. We use a small number of strictly necessary cookies: a session cookie (via our authentication system) to keep you logged in, and a local preference to remember your light/dark mode choice. We do not use advertising or cross-site tracking cookies. We use Vercel Analytics, a privacy-focused analytics tool that reports aggregate visit statistics without tracking individuals across other websites or setting tracking cookies.

f) Payment information. We do not collect or store credit card or banking details on this Site. Orders and bookings are followed up with a manual invoice through Stripe's hosted invoicing, so your payment details are handled entirely by Stripe, not by us.

3. How We Use Your Information

We use the information above to:

  • Create and manage client, model, and creative accounts and profiles
  • Deliver, host, and share your galleries and content with you
  • Respond to inquiries, bookings, and support requests
  • Send newsletter updates you've opted into (you can unsubscribe anytime)
  • Operate the live chat feature
  • Maintain the security, functionality, and performance of the Site
  • Comply with legal obligations

We do not sell your personal information, and we do not use your information for third-party advertising.

4. Legal Basis for Processing (for visitors in the EU/EEA/UK)

If you're located in the European Economic Area or UK, we rely on the following legal bases under the GDPR:

  • Contract — to create your account and deliver the Services you've asked for (e.g., managing your gallery, your model profile).
  • Legitimate interests — to operate, secure, and improve the Site, and to respond to inquiries.
  • Consent — for the newsletter and any optional marketing communications, which you can withdraw at any time.
  • Legal obligation — where we must retain or disclose information to comply with the law.

5. Who We Share Information With

We don't sell personal information. We share information only with the service providers that help us run the Site and our business, including:

  • Hosting & infrastructure: Vercel (application hosting), Neon (database hosting)
  • File storage: Cloudflare R2 (stores gallery photos/videos)
  • Analytics: Vercel Analytics (aggregate, non-tracking site statistics)
  • Email delivery: Resend
  • Payment processing (for invoices only, not this Site directly): Stripe

Each of these providers processes information on our behalf and under their own privacy/security commitments. We may also disclose information if required by law, subpoena, or to protect the rights, safety, or property of Zeal or others.

6. Data Retention

We keep account and content information for as long as your account is active, or as long as needed to provide the Services. If you ask us to delete your account, we will delete or anonymize your personal information within a reasonable time, except where we're required to retain it for legal, accounting, or security purposes (for example, records of past correspondence or transactions).

7. International Data Transfers

We're based in Canada, and our service providers (listed in Section 5) may store or process data in Canada, the United States, or elsewhere. Where we transfer personal information internationally, we rely on the safeguards those providers offer to protect your information consistent with this Policy.

8. Your Privacy Rights

If you're in Canada, under PIPEDA you have the right to access the personal information we hold about you, to know how it's being used, and to request corrections. Contact us using the details in Section 1 to make a request.

If you're in the EU/EEA/UK, under the GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to certain processing
  • Request a portable copy of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data protection authority

If you're a California resident, under the CCPA/CPRA you have the right to:

  • Know what personal information we've collected, used, and disclosed about you
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the "sale" or "sharing" of personal information (note: we do not sell or share personal information as defined by the CCPA)
  • Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at zealsocialmanagement@gmail.com. We may need to verify your identity before fulfilling a request.

9. Children's Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, anyone under the age of 16. If you believe a child under 16 has provided us with personal information, please contact us and we will delete it.

10. Security

We take reasonable technical and organizational measures to protect your information, including encrypted password storage, secure hosting infrastructure, and access controls limiting who on our team can view client content. However, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.

11. Third-Party Links

Our Site may link to third-party websites (such as a model's booking calendar or our Instagram page). We aren't responsible for the privacy practices of those third parties — please review their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above when we do. Material changes affecting how we handle your personal information will be communicated via the Site or, where appropriate, by email.

13. Contact Us

Questions about this Privacy Policy or how we handle your information?